Terms of service

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Last updated: September 1, 2026

These Terms of Service (“Terms”) govern your access to and use of https://keepsakehaven.site and purchases from Keepsake Haven. By using the Services, you agree to these Terms. If you do not agree, do not use the Services. “We,” “us,” and “our” mean [LEGAL BUSINESS NAME], doing business as Keepsake Haven.

Eligibility and accounts

You must be at least the age of majority in your place of residence, or use the Services with the permission and supervision of a parent or legal guardian. You are responsible for accurate account information, maintaining credential confidentiality, and activity under your account. Notify us promptly of suspected unauthorized access.

Products and descriptions

We make reasonable efforts to display products accurately, but colors, scale, texture, finish, grain, paint, packaging, and handmade or production variations may differ from screen images or between units. Measurements are approximate unless expressly guaranteed. Decorative items are not toys and should be kept away from children or pets where small parts, breakable materials, cords, or other hazards are present. Product-specific warnings and care instructions must be followed.

Orders, acceptance, and availability

An order confirmation acknowledges receipt and does not necessarily constitute acceptance. We may decline, limit, or cancel an order for stock errors, pricing or description errors, suspected fraud, payment failure, shipping restrictions, resale activity, misuse of promotions, or other legitimate reasons. If we cancel after payment, we will refund the canceled amount. Purchase limits may apply per person, household, account, payment method, or address.

Prices, billing, and taxes

Prices are shown in the currency indicated at checkout and may change without notice before an order is placed. Applicable shipping charges and taxes are shown at checkout where supported. You authorize the chosen payment provider to charge all amounts shown. You represent that billing and payment information is accurate and that you are authorized to use the payment method.

Promotions and gift cards

Promotions, discount codes, and gift cards are subject to their stated terms, availability, expiration rules permitted by law, and exclusions. Unless stated otherwise, offers cannot be combined, redeemed for cash, or applied retroactively. We may correct or cancel promotions affected by error, fraud, or abuse.

Shipping, risk, returns, and refunds

Shipping and delivery are governed by our Shipping & Delivery Policy. Returns and refunds are governed by our Refund & Return Policy. Title and risk provisions, if any, are subject to non-waivable consumer law. You must provide a safe and accessible delivery location.

Intellectual property

The Services and their original content, branding, text, graphics, layouts, photos, and software are owned by or licensed to Keepsake Haven, Shopify, or their respective rights holders and are protected by applicable laws. You may use the site for personal, non-commercial shopping purposes only. You may not copy, scrape, reproduce, sell, reverse engineer, create derivative works from, or exploit the Services except with prior written permission or as allowed by law.

Reviews and user content

If you submit reviews, photos, feedback, or other content, you represent that you have the necessary rights and that the content is accurate, lawful, and does not infringe others’ rights. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, adapt, publish, display, and use that content for operating and promoting the Services, subject to applicable privacy law. We may moderate or remove content, but we are not obligated to do so.

Prohibited uses

Violating law or another person’s rights;

Submitting false information, fraudulent orders, malicious code, or harmful content;

Interfering with security, service availability, payment processing, or other users;

Automated scraping, data mining, credential attacks, or circumventing access controls;

Harassment, impersonation, spam, or using the Services to distribute unlawful material;

Reselling products in a manner that misrepresents affiliation or authorization.

Third-party services and links

The Services may rely on or link to third parties, including Shopify, payment providers, carriers, social platforms, and apps. Their services and policies are controlled by them. To the extent permitted by law, we are not responsible for third-party sites, acts, omissions, availability, or content.

Disclaimers

To the fullest extent permitted by law, the Services and products are provided on an “as available” basis, and we disclaim implied warranties not capable of lawful exclusion. We do not warrant uninterrupted or error-free access, exact color reproduction, or that estimates will always be met. This clause does not exclude express product commitments or statutory warranties and remedies that cannot be waived.

Limitation of liability

To the fullest extent permitted by law, [LEGAL BUSINESS NAME] and its owners, personnel, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses, or loss of profits, revenue, data, goodwill, or opportunity arising from the Services or products. Where liability cannot be excluded, our aggregate liability will not exceed the greater of the amount you paid for the product giving rise to the claim or USD $100. These limits do not apply where prohibited, including certain liabilities for fraud, willful misconduct, personal injury, or non-waivable consumer rights.

Indemnification

To the extent permitted by law, you agree to indemnify [LEGAL BUSINESS NAME] from third-party claims and reasonable costs arising from your unlawful misuse of the Services, breach of these Terms, or infringement of another party’s rights. This obligation does not apply to the extent a claim was caused by our own breach or misconduct.

Governing law and disputes

These Terms are governed by the laws of [STATE], United States, without regard to conflict-of-law principles, except that mandatory consumer protections in your jurisdiction continue to apply. Before filing a claim, you and we agree to try in good faith for 30 days to resolve it by contacting the other party. Any court proceeding will be brought in the state or federal courts located in [COUNTY, STATE], unless applicable law permits or requires another forum. No arbitration or class-action waiver is included in this draft; obtain legal advice before adding one.

General terms

If a provision is unenforceable, it will be modified or severed to the minimum extent necessary, and the remainder will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, sale, or transfer of the business, subject to law. These Terms and incorporated policies form the agreement concerning the Services, except for terms that cannot legally be excluded.

Changes and contact

We may update these Terms by posting a revised version and changing the “Last updated” date. Material changes apply prospectively unless law allows otherwise. Questions may be sent to support@keepsakehaven.site or [LEGAL BUSINESS NAME], [FULL BUSINESS ADDRESS].