Shipping policy

Shipping & Delivery Policy

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Last updated: September 1, 2026

This policy explains how orders placed through https://keepsakehaven.site are processed and delivered. Delivery estimates are not guarantees unless we expressly state otherwise.

Order processing

Orders are typically processed within 2–5 business days, excluding weekends and public holidays. Personalized, made-to-order, preorder, high-demand, or seasonal items may require additional processing time, which should be stated on the product page or communicated by email. Orders containing multiple items may ship separately.

Shipping destinations and rates

This draft assumes shipping within the United States only. Available shipping methods, rates, and any free-shipping threshold are displayed at checkout based on the destination, cart contents, and available service. We may be unable to deliver to certain P.O. boxes, military addresses, territories, remote areas, or restricted locations; checkout availability does not override carrier restrictions.

Estimated transit time

After dispatch, standard U.S. delivery is generally estimated at 5–12 business days. Remote destinations, peak shopping periods, weather, carrier disruptions, address corrections, security inspections, or supply-chain events may extend delivery. Processing time and transit time are separate.

Tracking and split shipments

When tracking is available, we will send it to the email or phone number provided at checkout. Tracking can take up to 72 hours to begin updating. Items from one order may arrive in separate packages and on different dates without an additional shipping charge beyond the amount shown at checkout.

Address accuracy

You are responsible for providing a complete and accurate delivery address. Contact support@keepsakehaven.site immediately if you notice an error. We cannot promise changes after processing begins. Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.

Delivery issues

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and the carrier first. Contact us promptly—preferably within 7 days of the delivery scan—so we can assist. A carrier delivery scan is evidence of delivery but does not eliminate rights available under applicable law.

Damage in transit

For visible shipping damage, preserve the item and all packaging and email support@keepsakehaven.site as soon as possible, preferably within 7 days of delivery. Include your order number and clear photos of the item, packaging, shipping label, and damage. Do not discard the product or packaging until we advise you, because the carrier or fulfillment partner may require inspection.

Customs, duties, and international expansion

International shipping is not included in this draft. Before enabling another country or region, update this section to disclose available destinations, expected transit, importer-of-record responsibility, taxes, duties, brokerage fees, and any legally required cancellation or withdrawal rights.