Privacy policy

Shopify location: Settings → Customer privacy and Settings → Policies → Privacy policy

Last updated: September 1, 2026

This Privacy Policy describes how [LEGAL BUSINESS NAME], doing business as Keepsake Haven (collectively, “Keepsake Haven,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit, use our services, make a purchase from https://keepsakehaven.site, communicate with us, or otherwise interact with us (the “Services”).

Personal information we collect

Contact and account information, such as name, billing and shipping address, email address, telephone number, and account credentials;

Order and transaction information, such as products viewed or purchased, payment status, discounts, returns, refunds, and customer-support history;

Payment information processed by Shopify and payment providers. We generally do not receive or store complete payment-card numbers;

Device and usage information, such as IP address, browser, device identifiers, pages viewed, referring URLs, interaction data, and cookie or similar-technology information;

Communications and content you provide, including reviews, messages, gift notes, photos submitted for support, and survey responses;

Information from service providers, advertising or analytics partners, social platforms, fraud-prevention providers, and publicly available sources, as permitted by law.

How we use personal information

Provide the Services; process payments; fulfill, ship, track, return, and refund orders;

Create and maintain accounts and remember preferences;

Communicate about transactions, customer support, service notices, and—with consent where required—marketing;

Personalize the storefront, measure performance, understand demand, and improve products and services;

Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms;

Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations;

Establish, exercise, or defend legal claims and protect customers, our business, Shopify, and others.

Cookies and targeted advertising

We and our providers may use cookies, pixels, local storage, and similar technologies to operate the storefront, remember choices, measure traffic, prevent fraud, and support advertising. Depending on your location and our configuration, you may have choices through our cookie banner or a data-sharing opt-out page. Browser signals such as Global Privacy Control may be honored where required and technically supported. See our Cookie Policy for more information.

How we disclose information

We may disclose personal information to Shopify; payment processors; fulfillment centers; suppliers; carriers; cloud, hosting, analytics, customer-support, security, fraud-prevention, marketing, and professional advisers; government bodies when legally required; parties to a business transaction; and other parties at your direction or with your consent. Some disclosures for advertising or analytics may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state laws even when no money changes hands.

Shopify

Our store is hosted by Shopify. Shopify processes information about your access to and use of the Services to provide and improve its platform and related services. Information may be transferred to and processed in countries other than your own. Review Shopify’s consumer privacy information at https://www.shopify.com/legal/privacy/consumers.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described above, including account administration, fulfillment, warranties, tax and accounting records, dispute resolution, fraud prevention, and legal compliance. Retention depends on the type of data and applicable obligations. No security method is perfect, and we cannot guarantee absolute security. Do not send sensitive payment or identity information through ordinary email.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, or portability; to opt out of certain sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; or to appeal a denied request. We may need to verify your identity and may retain information where an exception applies. You may use an authorized agent where permitted. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email support@keepsakehaven.site with the subject “Privacy Request” and state your jurisdiction and request. You may unsubscribe from marketing email using the link in the message; transactional messages may still be sent.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate. We do not knowingly sell or share personal information of consumers under 16 for targeted advertising.

International transfers

Our providers may process information outside your state, province, or country. Where required, transfers are supported by recognized legal mechanisms. Before selling actively into the EEA, United Kingdom, Switzerland, or other regulated markets, obtain jurisdiction-specific advice and update this policy with the applicable lawful bases, representative details, and regulator information.

Changes and contact

We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted with a new “Last updated” date. Questions or complaints may be sent to support@keepsakehaven.site or mailed to [LEGAL BUSINESS NAME], [FULL BUSINESS ADDRESS]. If we cannot resolve a complaint, you may have the right to contact your local data-protection or consumer authority.